Working with Commissioners, Case Managers and legal firms to get the best outcome for client care and support
Many clients and their families like the freedom and choice of directly employing their own Personal Assistants (PA’s).
This can feel more personal for the client and give a sense of voice and control in the care and support they receive.
At Resolution Care Services, we understand however, that for some clients and their families, the day-to-day
management of their team of Personal Assistants can bring its’ own unique and specific challenges.
These challenges can range from:
- Staff sickness
- Poor practise & care outcomes
- Employee retention
- Team moral & wellbeing
- Difficulties fitting into the family dynamics
- Medication incident & errors
- Poor record keeping & reporting
- Staff investigations & disciplinaries
- Management of challenging behaviour
- Safeguarding concerns
- Advertising, referencing & DBS checks
- Training & development
How Resolution Care Services can help:
At Resolution Care Services we can support you and your client to get the best out of their care team. We develop and tailor management services to ensure the smooth running of the package as a whole.
Overseen by our Clinical Lead, Care and HR Managers, we can monitor, manage and mentor personal assistants, while ensuring the voice of the client and their relatives are heard. We have experience in trouble shooting services in the community, adopting a sensitive approach to find the best solution for all.
We offer a 24/7 on-call service to help assist with any emergencies, such as staff sickness or incident reporting.
Our management service will ensure your clients receive the very best care, whilst also ensuring this is done in the most cost-effective way. Our PA management service can be tailored to meet your clients needs and can assist with:
HR
- Support and assistance to manage your team of personal assistants
- Regular staff mentoring, spot checks and quality audits to ensure your PA’s are meeting the correct standards of care, on in line with your care plan & risk assessments
- HR management and process support that includes, staff timesheets, annual leave and
absence management - Regular supervisions and reflective practice
- Team meeting facilitation
- Assistance with any staff
management concerns, complaints,
investigations and disciplinaries
Care Delivery
- Staff access 24/7 to online care planning, daily recording system and staff rota app
- Promoting positive behaviour and incident monitoring
- Monitoring of medication
administration, ordering, and training. - Support PA’S with managing behaviours of concern
- A registered service with Care Inspectorate Wales
- Health & safety, audits, spot checks and quality review
- Ensure the safeguarding policy is adhered to and assisting with any
concerns
Recruitment & Staffing
- Highlighting any staff recruitment requirements and ensuring positive staff retention
- Identifying and interviewing the right candidate
- Ensure all reference and DBS checks are compete
- An emergency On-call service 24 hour, 365 days of the year.
- Additional emergency agency staffing cover (if required)
Training & Development
- Support to identify training needs
- Monitor PA’s training attendance
- Ensure updates are identified to comply with current legislation.
- Offer mandatory & specialist training courses, training matrix with annual training audit, certificates supplied to employer and staff
- Managing Induction and sign off, under the All-Wales induction framework, enabling staff to register with Social Care Wales as a Domiciliary Support
Worker - Support to gain health & Social Care qualification
RESOLUTION CARE SERVICES
We specialise in providing high quality, bespoke and flexible care package solutions across South Wales, to enable people to live independently and safely in their own homes.
info@resolutioncareservices.co.uk | 01656 502506 | North Road, Bridgend, CF31 3TP
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