Meet Kelly Murphy
Commended by CIW and local authorities for her work and contribution within the care sector; Co-Founder and Director of Care at Resolution Care Services, Kelly has worked in social care for over 20 years.
Working in both residential and domiciliary settings, establishing care home’s and domiciliary care with in the community; Kelly’s first-hand experience working with people with mental health challenges, learning disabilities, acquired brain injury, autism and the elderly enabled her to provide trouble-shooting solutions to failing care homes within the community, thereby ensuring they exceeded the legislative standards defined by the Care Standards Act and in line with The Social Services and Wellbeing Act.
Kellys’ First-Class BSc Hons in Care Studies, HND in Care Management, NVQ Level 4 in Care and NVQ Levels 2 & 3 in Promoting Independence, enable her to understand social policy, law and psychology, which is especially important within the complex care sector.
"What I really want to do is make a difference, not only to our clients lives, but to our employees lives too. I want to provide the absolute very best social care to everybody who needs it. I want to truly put people first, provide 100% satisfaction and add that little bit of brightness to their day, whatever their needs may be. I want the people we support to look forward to our visits and add a little joy and support to their lives, in times when they need it the most".
Meet Shaun Lloyd
With extensive experience providing domiciliary, residential and supported-living care services over the last 13 years, RCS’ fellow Co-Founder and Director of Operations brings with him a wealth of first-hand knowledge and experience in effectively managing care teams and developing teams of managers, coordinators, and support staff.
This has given him the understanding of the specific challenges that those working in the sector face.
Shaun has directly supported care-home managers, landlords and care teams, in enabling them to provide the very best care for individuals with complex needs, including acquired brain injury, mental health issues, autism and learning disabilities across South Wales.
Shaun has QCF Level 5: Health & Social Care Adults Management, QCF Level 5: Health & Social Care: Residential Management, QCF Level 2: Health & Social Care, Post graduate Certificate in Counselling, BA Hons in Dance theatre and a TAQA assessors qualification. These have enabled Shaun to bring both creativity and calm to his profession, benefitting both the teams and individuals that he supports.
"Kelly and I set up Resolution Care Services as we both share the same passion and commitment and are devoted to developing a social care organisation that will deliver a service of the highest calibre.
Having previously worked in a customer service role, I truly believe that the individuals that we support should experience exceptional care and anything less would be a failure on our part.
To provide this level of service we understand that we would be nothing without the very best support staff working for with us. To achieve this, we fully engage with our staff members and put great emphasis on investing and developing in our care and support staff to be the very best they can.
We sincerely believe that each and every visit to a supported individual by a member of our team should really add that little sparkle into their day."
With over 30 years community care sector experience between them, both Kelly & Shaun have developed a wealth of knowledge and experience to enable them to use their unique expertise to develop Resolution Care Services.
Having both previously managed companies and teams; improving their performance and operations, they realised that their collective experience, ambition, drive and passion would benefit the care sector, leading them to set up Resolution Care Services in 2020. They both passionately advocate for and believe that individuals with specific care needs should achieve their full potential in life.
Making an excellent team, they have worked together for many years and have a passionate attention to detail that enables Resolution Care Services achieve success and in turn, greater independence for those that they support.
RESOLUTION CARE SERVICES
We specialise in providing high quality, bespoke and flexible care package solutions across South Wales, to enable people to live independently and safely in their own homes.
info@resolutioncareservices.co.uk | 01656 502506 | North Road, Bridgend, CF31 3TP
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